Terms & Conditions of Sale
We comply with the requirements of the Distance Selling Regulations and the Data Protection Act.
The following terms & conditions do not affect your statutory rights as a consumer.
Acceptance of an order by Familytreebooksandcharts.com in writing to the address given by you or by email to the email address given by you on an order or receipt of payment by Familytreebooksandcharts.com for goods purchased from our web site shall form the contract between you and Familytreebooksandcharts.com and these terms & conditions will apply to the contract.
The contract between Familytreebooksandcharts.com and you is subject to the laws of Scotland
Prices for non-custom designed items are detailed on our web site and price lists which are available on request.
On receipt of an enquiry for custom designed products and/or services Familytreebooksandcharts.com will issue a quotation which will show the price and details of the product and/or service. The quotation is available for acceptance by you for a period of 30 days from issue. Familytreebooksandcharts.com reserves the right to amend the quoted price should changes requested by you in the design of products result in a change to the printed size or quantity and in the case of services result in a change to the time required to provide those services. Familytreebooksandcharts.com will inform you of any such price change before carrying out the changes.
Shipping/postage charges will be added to all orders.
The cost for shipping/postage is based on the value of your order and postage zone where goods are to be dispatched.
Click for full details on postage zones and shipping costs.
You will be notified of the shipping/postage costs before confirming your order and making payment.
Shipments To Destinations Other Than The UK
Each country may have variable taxes and duties levied depending on the product. You are responsible for these additional taxes. Some countries may also charge VAT (Value Added Tax) or GST (Goods and Services Tax).
You should ensure that you are aware of the import tax, and VAT/GST in your country as you will be liable for the cost of return shipping of your purchase if you refuse to pay the tax on your shipment.
Familytreebooksandcharts.com will provide you with a pre-production proof of your custom designed genealogy charts and books. The proof will be in PDF format. The proof will be sent by email to the email address given by you on the order form. The copyright of the proof is owned by Familytreebooksandcharts.com and the proof will contain a watermark which must not be removed.
Terms of Payment
All goods must be paid for in full before dispatch. Goods will not be dispatched until Familytreebooksandcharts.com is in receipt of cleared funds and will normally be dispatched within seven working days.
Payment can be made by credit or debit card through the secure payment system on our web site or by cheque or money order made payable to Familytreebooksandcharts.com. Our secure payment system is managed by PayPal.
When paying by eCheque through PayPal it will take 5 to 7 working days for your eCheque to clear.
Information Supplied By You
You are responsible for the accuracy of the information that you supply to us. Familytreebooksandcharts.com reserves the right to make additional charges for making any changes to data supplied by you where you request such changes. Familytreebooksandcharts.com will inform you of any such additional charges before making changes.
Familytreebooksandcharts.com will not change any information you give us without your explicit instruction, even if we see what we think is obviously incorrect. If we do consider some data to be incorrect we will attempt to bring it to your attention, to allow you to make the choice whether to leave or change the data.
Familytreebooksandcharts.com will treat all information, documents, photographs and records submitted by you as confidential and will not share, loan, or disclose their contents to any third party without your written permission. Nor will Familytreebooksandcharts.com exhibit the documents or display them on its web site without your written permission.
You warrant that you own the copyright to all documents, graphics or photographs that are to be reproduced or that you have obtained permission from the copyright holder to allow the documents, graphics or photographs to be reproduced.
Familytreebooksandcharts.com acknowledges that you or others own the copyright to any document that you supply to us where the document or documents are not in the public domain.
Our products are protected by copyright. You acknowledge that the copyright to genealogy charts designed and/or supplied by Familytreebooksandcharts.com is owned by Familytreebooksandcharts.com. You must not make copies of any of the Familytreebooksandcharts.com family tree charts, research forms or any other product or any part of a product.
We always prosecute to the full extent of the law when we identify a breach of our copyright.
Your Right To Cancel
You have the right to cancel your order with us as follows: –
1. for custom designed genealogy charts, books, framed-charts and other products at any time before you confirm the final design.
2. for non custom designed products within a period of seven working days after you receive them.
3. for graphics supplied in electronic format at any time before we dispatch your order.
4. for services at any time.
If you decide to cancel you must contact us by email telling us that you wish to cancel your order and obtain from us a returns authorisation.
In the event of cancellation you will be entitled to a full refund for any monies paid against cancelled products and the unused portion of payments made against services. You are responsible for the cost of returning any cancelled goods to Familytreebooksandcharts.com.
Goods must be returned undamaged and in their original packaging. If goods are returned damaged or not in their original packaging we reserve the right to deduct reasonable costs from the refund amount to make the goods fit for sale.
We will refund you within 30 days of receiving the cancelled goods.
Refunds for faulty goods
We will replace faulty goods or goods damaged during delivery provided that prior to returning any such goods you contact us and obtain a returns authorisation.
Conditions of Web Site Use
Governing Law and Contract Formation
No contract will subsist between you and familytreebooksandcharts.com for the sale by it to you of any product unless and until familytreebooksandcharts.com accepts your order by e-mail confirming that it has dispatched your product or has commenced work on a customised product. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time familytreebooksandcharts.com sends the e-mail to you (whether or not you receive that e-mail). For the avoidance of doubt, any such contract will be deemed to have been concluded in the United Kingdom. Further, any such contract will be interpreted, construed and enforced in all respects in accordance with the laws of Scotland, and you and familytreebooksandcharts.com irrevocably submit to the non-exclusive jurisdiction of the Scottish Courts.
TO THE FULLEST EXTENT PERMITTED AT LAW, FAMILYTREEBOOKSAND CHARTS.COM IS PROVIDING THIS WEB SITE AND ITS CONTENTS ON AN “AS IS” BASIS AND MAKES NO (AND EXPRESSLY DISCLAIMS ALL) REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THIS WEB SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED IN THIS SITE INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, FAMILYTREEBOOKSANDCHARTS.COM DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS WEB SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Except as specifically stated on this Web site, to the fullest extent permitted at law, neither familytreebooksandcharts.com nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this Web site or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, familytreebooksandcharts.com does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of familytreebooksandcharts.com, its affiliates, directors, employees or other representatives.
Our Details & Address
Unit 9, Claremont Centre
Glasgow G41 1BS
Email: contact us
Phone: 0845 045 0416